Streamline patient communication with Xentto’s AI healthcare agent - a product-focused voice AI for appointment scheduling, intake calls, prescription refill requests, and post-visit follow-ups. Built for clinics, telehealth providers, and healthcare operations teams that need scalable patient call automation.
Caller: Do you have availability this Thursday afternoon?
Xentto: Yes, I have 2:30 PM or 4:00 PM available. I'll confirm 2:30 PM and send a text confirmation.
Pain points
The problem
Xentto fix
Clinical staff answer the same scheduling and intake questions hundreds of times daily instead of focusing on patient care.
AI handles routine patient calls - scheduling, confirmations, refills, and FAQs - so staff redirect time to in-clinic care.
Manual follow-up calls for care plans, medication adherence, and satisfaction surveys are inconsistent and time-consuming.
Automated outbound follow-up calls ensure every patient receives timely check-ins after visits and procedures.
Patients call evenings and weekends about appointments, prescriptions, and urgent questions with no one available.
24/7 AI coverage captures appointment requests, routes urgent cases, and answers common patient questions anytime.
Missed confirmation calls lead to no-shows that waste provider time and reduce clinic revenue.
Automated appointment confirmations and reminder calls with easy rescheduling keep schedules full.
Capabilities
Book, confirm, reschedule, and cancel patient appointments through natural voice conversation.
Collect pre-visit information, insurance details, and symptom summaries before the appointment.
Capture refill requests and route them to the clinical team for processing.
Automated outbound calls for care plan adherence, satisfaction surveys, and recovery check-ins.
Identify urgent patient needs and escalate to on-call staff with full conversation context.
Track call volumes, appointment conversion, no-show rates, and common inquiry topics.
Setup
Set up appointment types, intake questions, refill protocols, follow-up scripts, and escalation rules.
Sync provider schedules and configure routing for urgent cases and clinical handoffs.
Forward patient lines to Xentto. Monitor appointments booked, follow-ups completed, and front-desk time saved.
Outcomes
Impact
55%
Phone Volume Automated
More than half of routine patient calls handled without staff intervention.
30%
Fewer No-Shows
Automated confirmations and reminders keep provider schedules full.
6 hrs
Daily Staff Time Saved
Front desk and clinical admin reclaim hours previously spent on repetitive calls.
“Our front desk was drowning in scheduling calls. The healthcare agent now handles 55% of patient phone volume - staff finally have time for in-person care.”
“Post-visit follow-ups used to fall through the cracks. Automated check-in calls improved medication adherence and our patient satisfaction scores jumped.”
“Patients love booking appointments at 8 PM when they remember. We capture requests our competitors miss because their lines close at 5.”
An AI healthcare agent is a voice AI product for patient communication - handling appointment scheduling, intake calls, refill requests, follow-ups, and routine inquiries so clinical staff focus on direct patient care.
This is a product-focused agent for any healthcare operation - clinics, telehealth, labs, and care networks - that need scalable patient call automation, not a vertical industry landing page.
Yes. The AI captures refill details and routes requests to your clinical team for review and processing, reducing phone hold times for patients.
Yes. Configure automated outbound follow-ups for care plan adherence, medication reminders, satisfaction surveys, and recovery check-ins.
The AI identifies urgent symptoms or requests and escalates immediately to on-call staff with full conversation context - routine calls stay automated.
Products
See what makes Xentto's AI voice platform unique - from how it works to what it can do for your team.