“Our booking process has been completely transformed. Xentto handles reservations and guest inquiries 24/7 - we've seen a 60% reduction in front desk workload while improving guest satisfaction.”
AI Voice Assistant for Hotels
Deliver exceptional guest experiences with Xentto’s AI voice assistant for hotels and hospitality businesses. Automate guest inquiries, booking assistance, room availability questions and customer support with an AI receptionist available 24/7. Whether it’s handling reservations or responding instantly to guest questions, Xentto AI helps hospitality businesses improve service and never miss an opportunity.
Book A DemoCaller: Do you have availability this Thursday afternoon?
Xentto: Yes, I have 2:30 PM or 4:00 PM available. I'll confirm 2:30 PM and send a text confirmation.
Hospitality & Hotels Challenges
After-Hours Booking Losses
Guests call to book rooms at night or on weekends - when your front desk is closed, calls go to voicemail and bookings go to competitors.
How Xentto solves this
Xentto answers every reservation inquiry 24/7, captures guest details, and routes confirmed bookings to your team or PMS.
Overwhelmed Front Desk at Peak Hours
During check-in and checkout rushes, staff juggle in-person guests and ringing phones - leading to long hold times and frustrated callers.
How Xentto solves this
AI handles routine guest questions, availability checks, and booking requests so your team can focus on in-person hospitality.
Inconsistent Guest Experience
Different staff give different answers about amenities, policies, and rates - hurting brand consistency across properties.
How Xentto solves this
One configured playbook delivers the same accurate, on-brand responses at every location, every time.
Negative Reviews From Wait Times
Guests hang up after minutes on hold and leave poor reviews that hurt your reputation and direct bookings.
How Xentto solves this
Instant answers with zero hold time - guests get immediate help for reservations, directions, and hotel information.
Features Built for Your Industry
Reservation & Booking Support
Capture booking requests, answer room-type questions, and collect guest details for your team to confirm.
Multi-Property Management
Deploy the same guest experience across all properties with location-specific scripts and routing.
Guest Information Desk
Answer questions about amenities, check-in times, parking, dining, and local attractions instantly.
Smart Call Routing
Escalate VIP requests, group bookings, and special occasions to the right staff member.
Call Analytics & Insights
Track booking inquiries, peak call times, and guest topics to optimize staffing and marketing.
24/7 Availability
Never miss a booking opportunity - AI handles guest calls around the clock including holidays.
How It Works
1
Configure Your Hotel Profile
Add room types, rates, amenities, policies, and FAQs. Set up routing rules for your front desk and reservations team.
2
Train Your AI Receptionist
Xentto learns your brand voice and hospitality standards. Test with sample guest scenarios before going live.
3
Go Live & Capture Bookings
Forward calls to Xentto. Monitor every conversation, refine responses, and watch missed booking opportunities disappear.
Key Benefits
24/7 Guest Assistance
Automated Room Booking Support
Never Miss Booking Opportunities
Instant Guest Information
Reduce Reception Workload
Consistent Experience Across Locations
ROI And Business Impact
35%
More Direct Bookings
Hotels capture after-hours reservation inquiries that previously went to voicemail.
60%
Less Front Desk Load
Routine guest calls handled by AI, freeing staff for high-touch hospitality.
0 min
Guest Hold Time
Instant answers replace long queues during peak check-in and checkout.
Frequently Asked Questions
A Xentto AI voice assistant for hotels is an automated AI receptionist that answers guest calls 24/7, handles reservation and room-availability inquiries, shares hotel information, and routes high-value requests to your staff - so no booking opportunity is missed.
Yes. Xentto AI can capture booking requests, answer questions about room types and availability, take guest details, and hand off to your team or booking system to complete the reservation.
Yes. The assistant answers calls and guest inquiries around the clock, including nights, weekends, and peak seasons, ensuring guests always reach your hotel.
Most hotels are set up within minutes. You can sign up for free credits with no credit card required and configure your AI voice agent for guest inquiries and bookings the same day.
Yes. Multi-property hotel groups can use Xentto to deliver the same accurate guest experience at every location - consistent answers on amenities, policies, and availability while staff focus on in-person hospitality.
What Teams Are Saying
“We cut after-hours no-shows by 60% and our front desk finally has time to focus on guests instead of answering the same questions repeatedly.”
“Multi-property consistency was our biggest challenge. Now every guest gets the same premium experience whether they call our downtown or airport location.”